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Contents
CERTIFICATE IN HOSPITALITY
MANAGEMENT BTEC LEVEL 3
PROGRESS CHART
PART 1: ENGLISH LANGUAGE
PART 2: DISTANCE LEARNING
MODULES
24 WEEKS WORK PLACEMENT
2008 COURSE FEES & DATES
FREQUENTLY ASKED QUESTIONS
CERTIFICATE IN HOSPITALITY MANAGEMENT-
BTEC Level 3
(12 MONTHS)
The hospitality industry is one of the largest in the world.
Each year more meals and overnight bookings are taken, which is
why the hotel industry is experiencing rapid growth.
Customers are becoming ever more demanding in their requirements
for high standards of service and facilities. It is only through
organised and structured training of Hotel Management
professionals that the industry can meet these expectations.
The hospitality industry is also one of the most dynamic
and interesting market sectors that offer fantastic opportunities
for career development.
If you are the kind of person who enjoys working with people, providing
excellent service standards and wants to further your career at
a managerial level, then this is the right course for you.
The BTC Level 3 certificate is a vocational further education
course with 24 weeks General English (in
the afternoon) and 24 weeks supervised work placement in
a hotel inside or around London.
We have placed students in major international hotels
such as:
• Hilton Hotels and Resorts
• Marriott Hotels
• Holiday Inn
• Langham Hotel
• Thistel Hotels
• Novotel
Is this course for me?
This course is just what you need if you have no formal
secondary education but you are interested in furthering
your studies in the hospitality industry.
Alternatively, if you do not meet the requirements for an Undergraduate
Degree in Hotel Management, you can use the BTEC Level 3 as a foundation
year to prepare you for Diploma or University level.
In addition to this the course forms an excellent practical
basis if you are not yet sure which area of the hotel,
catering or hospitality sectors you wish to work in.
If your English level is already at an upper-intermediate level
you can skip the English Language course and start
directly with stage 2 of this course.
Entry Requirements:
• Completion of basic secondary education.
• IELTS certificate (with a score of at least 5.0) for non-native
English speakers.
• Relevant work experience preferred. Please
include your CV when you send us your application form.
(Recognised international equivalents of these qualifications are
acceptable.)
Start Dates:
• Any Monday
Course Location:
• London / Oxford / Stratford-upon-Avon
Study Method:
• Full Time
• Part Time
Awarding Bodies:
• BTEC Edexcel for the open learning modules
• Oxford House College for the English Language
course
PROGRESS CHART
PART 1: ENGLISH LANGUAGE
(6 MONTHS)
This module will take place at Oxford House College. You should
reach an English language level equivalent to Upper-Intermediate
level at the end of Part 1 in order to proceed with Part 2.
1. English Language (Afternoons)
You will be required to complete an IELTS test
to determine your level of English before you start
the course. The main objective of this course is to develop your
ability to communicate in English on a professional
academic level with a balance of communicative skills,
reading and writing, listening and speaking.
The course activities are designed to increase your English
confidence, linguistic accuracy and oral competence.
Role-play, presentations, summaries, debates and discussions are
some examples of the course activities you will perform.
Language skills can only be developed and improved through practice,
so this course is geared towards group, pair and project
work to ensure student involvement.
PART 2: DISTANCE LEARNING MODULES
(6 MONTHS)
These modules will be completed by way of distance learning during
your on-the-job supervised work placement. You
will have the support of your very own personal tutor.
Please click on modules for more information.
The study of the hospitality industry today is far broader than
just hotel and catering, so the aim of this module is to give
you a broad understanding of the hospitality
industry and its main sub-components.
The primary focus will be on the hospitality industry in the
UK with some attention given to European and International industries.
You will learn about the importance of the hospitality industry
to the overall economy of a country and also
the social and economic factors that influence the performance
and structure of the industry. During the course of the module,
some attention will be given to your career opportunities.
Customers are becoming ever more demanding in their requirements
for high standards of service and facilities. Quality
customer service therefore plays a vital part in the
successful delivery of hospitality products and services.
In order to help you develop an understanding of the intangible
aspects of customer service, this unit introduces the concept
of service and the composition of services before discussing the
dimensions of quality, quality assurance and
quality management in the delivery of hospitality
services and then finally moving on to the introduction of sales
and the sales techniques that are designed to enhance
customer awareness and profitability.
Marketing is a key element in the delivery of
quality service in the hospitality industry, so this module will
also give you a comprehensive introduction to marketing and the
application of key marketing techniques to the
hospitality enterprise.
Overall, this module aims to develop genuine recognition and
understanding of the customer and the need for excellent customer
service to ensure the success of the hospitality enterprise.
Hotels are primarily concerned with providing overnight
accommodation to their customers. Room sales are generally
considered to be the most profitable out of all the hotel’s
services, so the provision and availability of accommodation
is very important.
It is therefore vital that you develop a thorough understanding
of the operations and management of reception
and accommodation services in the hospitality
industry.
This unit examines the operational practices in these areas and
the roles and necessary skills required to manage them efficiently.
It also emphasises the importance of those factors which are essential
to the delivery of quality service in reception and accommodation
related areas.
Food and drink are major components of the hospitality sector,
and an understanding of the range of products offered, including
the service aspect, is a fundamental requirement in a Hospitality
Management programme.
In this unit you will develop your knowledge and ability to apply
managerial techniques to the planning and design
involved in the efficient running of food and beverage operations.
You will learn how to identify and use a variety of food
and beverage service techniques for different service
and customer needs.
All managers involved in food and beverage operations must ensure
that the food hygiene policy of the business
is managed efficiently and effectively, so this unit will also
focus on this important aspect of food and beverage management.
The overall objective is to develop your ability to plan
and manage the resources and procedures within the food
and beverage function to ensure business effectiveness
and customer satisfaction and to analyse and
assess performance.
By looking at the other units of this programme we can clearly
see that the Hospitality contains a diverse range of component
sectors.
Fundamental to each and every one of these component sectors
is the need to manage the owner’s capital
effectively and efficiently. In other words, there is a need to
monitor the financial transactions that arises
from the organisation’s operations to find out if sufficient
profit is being made on the money that was invested
by the owner.
In this unit you will be introduced to basic accounting
practices such as the monitoring of payments and receipts,
recording of financial transactions and the preparation of financial
accounts.
Because the hospitality industry is a service industry,
it depends heavily on the competence of its employees
to support its activities and to deliver customer satisfaction.
During this unit you will discover the importance of Human Resource
Management in hospitality operations. The hospitality industry
has a reputation of high staff turnover, which in part at least
is due to poor HRM practices.
Thus, this unit aims to develop a knowledge and understanding
of the role and practices of HRM. In the process
you will examine the legal aspects and requirements
of the HRM function generally and also with specific reference
to recruitment and employment.
Hospitality Operations examines general and operational techniques
and practices of management in order to optimise business
performance through effective management.
The operations function is central to the organisation because
it produces the goods and services which are its reason for existing.
The customer expectation of every service experience
is superior quality, and this is especially true
of the hospitality industry.
Therefore, this unit aims to develop your knowledge and ability
to apply management principles and practices in the delivery of
hospitality operations in order to provide superior quality of
service to the consumer.
24 WEEKS WORK PLACEMENT
(Combined With Part 2 of the Course)
After you have completed Part 1 of the course successfully you
will start your 24 weeks work placement along with the
open learning modules (Part 2).
By looking at your CV, Oxford House College will select a Work
Placement that best suits your individual needs and experience.
In most cases a salary is paid at the basic rate
for approximately 40 hours work per week. This should give you plenty
of time to complete your course assignments.
Work Placements are normally located outside of London and often
include food and accommodation. We will try our best to
meet your specific requirements when we send you
on your Work Placement and we will provide you with practical
support throughout the course.
The type of tasks you will be required to carry out is mainly at
operational level. You will be working in different departments
including food & beverage, accommodation
and housekeeping, front office,
etc. The idea is for you to gain basic operation level knowledge
so you can then take a managerial level course that will allow you
to work in a more senior position.
Please note that payment for work placement is entirely
up to the employer and Oxford House College cannot guarantee
that you will be paid or how much you will be paid. The main objective
is for you to gain invaluable first hand experience of the working
world and the hospitality industry.
If you need more detailed information about your work placement
such as our work placement procedure and terms
& conditions, please follow this link:
http://www.oxfordhousecollege.co.uk/workplacement/index.htm
FREQUENTLY ASKED QUESTIONS
1. How can I enrol?
You will have to fill out the School of Management & Computing
Application Form, which can be downloaded from our website at: (http://www.oxfordhousecollege.co.uk/info/management/SMC_CourseApplicationForm.pdf
)
We will also require your CV and copies of all your relevant educational
qualifications.
The next step is to return your completed form to us through one
of the following methods:
• Post:
Director of Management & Computer Studies
Oxford House College
28 Market Place
London, W1W 8AW
United Kingdom
• Email:admission@oxfordhousegroup.com
• Fax: +44 (0) 20 7323 4582
We aim to process your application within 48 hours
but please remember to allow more time if you sent your application
form to us by post.
Once we have processed your application form we will send you a
“Conditional Acceptance Letter” to
confirm your enrolment.
If you are applying for a student visa you have to pay the minimum
deposit (see question 2) we require before we can send
you a “Conditional Acceptance Letter”
which is suitable for visa applications.
2. How much do I have to pay as a minimum deposit?
This will depend on your nationality:
• If you are an EU National, you must pay
at least 1/3 of the total course fees before your
course starts.
• If you are a Non-EU National, you must
pay at least ½ of the total course fees
before your course starts.
3. How can I pay?
You can pay by cheque, credit card, bank transfer or in cash.
Our bank details are:
Barclays Bank Marble Arch Corporate Banking
PO Box 32012
London
NW1 2ZH
Bank Sort Code: 20-65-63
Account Number: 60112127
Account Name: Oxford House College
SWEFT code: BARC GB22
IBAN Code: GB09BARC 206563 60112127
4. Can I apply for a scholarship?
We do offer scholarships to selected students
in the form of a fee reduction of up to
£1000 per year. To apply for a scholarship you must
write an essay of about 500 words entitled: “Why should
I receive a grant and what can I bring to enhance the Oxford House
College Community?”
Please submit this essay together with your application form and
other documents to The Director of Management & Computer
Studies. Your specific situation and
financial circumstances (as outlined in your letter) will
be considered when we make our decision.
5. How long do I need to study for?
You can finish The Certificate in Hospitality Management (BTEC
Level 3) in twelve months if you complete the course
within the designated study period.
Alternatively, if you do not feel completely confident in your
English Language abilities after the designated six-month study
period you can also extend the length of your English study
at a slight additional cost. This approach is designed to give you
as much flexibility as possible when choosing how you want to study.
6. What is the attendance policy at Oxford House College?
In order to comply with various regulations, we expect our students
to attend a minimum of 85% of their classes throughout
their course. Teachers will keep a record of each student’s
attendance throughout the term.
You will be marked absent if you arrive more than 20 minutes late
for class or leave the class more than 20 minutes early.
You are only allowed to be absent for a maximum of 4 classes
per module each term and will be sent a warning letter
after each class that you miss.
You will get 3 warning letters, after which you
face expulsion from the school. If you are ill
or have an emergency, you need to inform your teacher who will excuse
you from the class.
7. Can Oxford House College give me a place to stay while
I study?
If you need accommodation while you complete your English Language
course, we can offer you a choice of Hostel accommodation
or Homestay with a host family at affordable prices.
We want your stay to be special so our Accommodation Officers are
trained to find you a place that suits your lifestyle.
8. Is this college accredited to support me if I am on a student
visa?
A large proportion of our students come from other countries and
are applying for a student visa at the time they enrol with us,
so we are fully aware of the UK Home Office’s requirements.
Oxford House College and all its partners are fully accredited
by the British Accreditation Council (BAC), Education
UK, The British Council, UCAS
(registration number 40445) the Department for Educational
Skills (DfES): registration number 23306.
Please note that we are not authorised to offer
any advice on visa requirements and apart from issuing your “Unconditional
Acceptance Letter” which you will need for your visa application,
we do not offer any further visa assistance.
You can consult immigration solicitors who will
give you expert advice on visa applications or you can contact the
UK Home Office or your local UK Embassy for advice on visa requirements.
Useful Links:
- You can find more information on UK visas and entry clearance
at www.ukvisas.gov.uk
- Visit the Home Office website on Immigration and Nationality
for more information about extending your student visas & other
visa categories at
http://www.homeoffice.gov.uk/passports-and-immigration/visas/
- You can find out information on visa processing times and procedures
from the Foreign & Commonwealth office at http://www.fco.gov.uk
and a list of British Consulates worldwide can be found at http://www.fco.gov.uk/servlet/Front?pagename=OpenMarket/Xcelerate/ShowPage&c=Page&cid=1007029395231
9. What are my career prospects after I’ve completed
the course?
Studying this course will significantly increase your chances of
finding an entry-level position in the hospitality,
catering or hotel industry. This qualification will instantly make
you more attractive to potential employers in the hospitality industry.
Previous students of this course have gone on to work as front
office, food, and beverage or housekeeping assistants.
Other graduates of the Certificate in Hospitality Management (BTEC
Level 3) have continued their studies at an Undergraduate
level in hospitality, hotel management, travel and tourism
or finance.
10. Who is Edexcel?
Edexcel was formed in 1996 by the merger of the Business
& Technology Education Council (BTEC), the country’s
leading provider of vocational qualifications, and the University
of London Examinations & Assessment Council (ULEAC),
one of the major exam boards for GCSEs and A levels.
In the UK, Edexcel work with more than 5,000 secondary schools,
450 further education colleges, 70 higher education institutions
and more than 700 employers and training providers. As the company
responsible for marking the national Key Stage 2 and 3 tests, they
are also now working with 20,000 junior schools. Their head office
is in London, but they have regional offices in Birmingham, Bristol,
Cardiff, Leeds and Manchester.
Internationally, Edexcel operate in 112 countries and every year
more than four million people trust their respected learning programmes
and qualifications.
Edexel is leading the way in e-learning with flexible
and accessible courses, and are using technology to cut
bureaucracy by spearheading online marking and administration.
Website: www.edexcel.org.uk/home
Oxford House College offers this edexcel Program in partnership
with ICS learning
For further details please contact |
Oxford House College
28 Market Place,
London, W1W 8AW
|
Tel: +44 (0)20 7436 4872
Fax : +44 (0)20 7323 4582
info@oxfordhouse.co.uk |
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