Airline Cabin Crew and PASSENGER SERVICE AGENTs

Our Airline Cabin Crew and Passenger Service Agents course will significantly enhance your chances of becoming part of this glamorous, fast-paced industry. You will learn how to become a valued cabin crew or ground crew team member with responsibilities for passenger safety and care.

The course covers:

Airline cabin crew responsibilities
Airline industry overview
Team work
Customer care
Health and safety
Security procedures
Aircraft checks and documentation

At the end of this course candidates should have an excellent overview of what is involved in being part of one of the most exciting and glamorous industries there is to work in today!

After the course – as an optional extra - we can offer you a unique opportunity to visit the Virgin Atlantic Training Base near Gatwick!

This day at Virgin will give you a fascinating taste of the ins and outs of Cabin Crew procedures. You will be able to participate in a number of practical exercises such as:

• Using demonstration equipment, for pre-flight passenger safety briefing
• Using door and cabin simulators
• Using flight deck rig, for pilot incapacitation
• Raft exercise, for survival at sea
• Boeing 747-400 Slide descent (if under 18 parental consent required)
• Completing one of the cabin crew safety exams

At the end of the day you will receive a certificate of achievement from Virgin Atlantic!

Fee: £42 (excluding travel to and from the base)

Prefer to keep your feet firmly on the ground yet still be involved in the exciting world of aviation? Our Airport Passenger Service Agent part of the course is ideal!

You will be studying the following areas:

Understanding the Airport Industry and the Role of the Airport Passenger Service Agent

You will explore the role of the Airport Passenger Service Agent within the airport. Also, you will learn about the different authorities and companies present in an airport. Interview techniques and application forms will be investigated to help you get that job.

Airport Knowledge

In this module, you will learn about the specific knowledge required by the Airport Passenger Service Agent to do the job well. Such knowledge would include airport and airline codes, the phonetic alphabet, codes for different special services and the aircraft configuration plan.

Processing of Aircraft Passengers

Another important role is covered in this module. Customer Care is the central role of the Airport Passenger Service Agent. The agent must know how to deal with problems and complaints effectively and efficiently; how to cater for special needs passengers and how and when to accept dangerous goods and pet animals onto the aircraft.

Boarding procedure

You will explore the necessary functions at the gate when boarding passengers to the aircraft. Also, you will learn who you need to liaise with to start boarding and to close the flight and boarding process.

Entry requirements:

Age 17 and above

Course Fees

£390 (2 Weeks course)